Frequently Asked Questions

Our online ordering system is designed to fulfill your order with your convenience and privacy in mind. If however, you are experiencing difficulty placing your order, please call us at 707.265.6782, or email info@moonetsai.com — we will do our best to be of assistance.

General Questions

What/Who is Moone-Tsai?

  • Founded by Napa Valley icons, Mike Moone, MaryAnn and Larry Tsai; Moone-Tsai is a limited production Napa Valley winery focused on producing rare and remarkable Bordeaux-style wines.

What can you tell me about Moone-Tsai wines?

  • Moone-Tsai sources its exceptional fruit from Napa Valley's most coveted vineyard blocks to create exceptional cabernets, Bordeaux-blends, and chardonnay wines.
  • The winemaker is Philippe Melka, Bordeaux-bred, and hailing from Chateaux Haut-Brion and Petrus; Heralded by Robert Parker as "...one of the top nine winemakers in the world"
  • Coveted by collectors, and adorning wine lists of destination restaurants across the U.S., Moone-Tsai wines have received accolades from wine enthusiasts everywhere including: Wine Spectator, the Wall Street Journal, Robb Report, Wine Enthusiast, and Decanter.

Where are Moone-Tsai wines available for purchase?

Order Troubleshooting

I can't remember my user ID and/or password. How can I log in?

  • Your username is your email address.
  • Click here to have your password sent to your email address.

Why did my order fail?

  • You may have tried to order over your allocation limit. Please contact us via info@moonetsai.com, or 707.265.6782
  • Your credit card information is incorrect.
  • You have attempted to ship to a state that does not allow wine shipments from California wineries.

After I placed an order, I returned to order more wine, but my allocation is now gone. What can I do?

My shipping destination is not included among the (U.S.) states to which you ship. What should I do to receive my order?