Frequently Asked Questions

Our online ordering system is designed to fulfill your order with your convenience and privacy in mind. If however, you are experiencing difficulty placing your order, please call us at 707.255.5682 x123, or email info@moonetsai.com — we will do our best to be of assistance.

General Questions

What/Who is Moone-Tsai?

  • The Moone-Tsai winery was founded by Napa Valley icons Mike Moone and MaryAnn Tsai.
  • Through the years, Mike and MaryAnn collaborated to produce three spectacular wines rated #1 in the world by the Wine Spectator.
  • The establishment of Moone-Tsai reflects their goal to produce their fourth #1 rated wine ‐ from a remarkable new winery that will be focused on making distinctive, exceptional Bordeaux-style Napa Valley wines.

What can you tell me about Moone-Tsai wines?

  • Moone-Tsai wines reflect the hallmarks of inspired winemaking and exceptional fruit from Napa Valley's most coveted vineyards.
  • Moone-Tsai's first release — a highly limited production 2006 vintage cabernet ($150) — was received to great review and acclaim (sold-out).
  • The winemaker is Philippe Melka, Bordeaux-bred, and hailing from Chateaux Haut-Brion and Petrus; Heralded by Robert Parker as "...one of the top nine winemakers in the world"
  • Product line: (3) Bordeaux-style wines: Cor Leonis / Cabernet, Cabernet, and Merlot, plus Chardonnay — available for release in June 2011

Where are Moone-Tsai wines available for purchase?

  • Primarily on a consumer-direct basis — i.e., via mailing list/allocation, and from the tasting salon at our Napa Valley winery location
  • Selected destination restaurants and specialty wine retailers

Can I hold a private event at the winery?

  • The Moone-Tsai Winery is available on a limited basis for private events. To inquire further, please contact Moone-Tsai's hospitality services at 707-255-5862, ext. 123 or by email at tastingsalon@moonetsai.com.

Order Troubleshooting

I can't remember my user ID and/or password. How can I log in?

  • Your username is your email address.
  • Click here to have your password sent to your email address.

Why did my order fail?

  • You may have tried to order over your allocation limit. Please contact us via info@moonetsai.com, or 707.255.5862, ext. 123
  • Your credit card information is incorrect.
  • You have attempted to ship to a state that does not allow wine shipments from California wineries.

After I placed an order, I returned to order more wine, but my allocation is now gone. What can I do?

My shipping destination is not included among the (U.S.) states to which you ship. What should I do to receive my order?